Carrer

Role Priorities:

• Defining & Documenting Requirements & Specifications – Documents requirements in detail and obtains formal approval of the requirements from the SMEs and/or process owners. Extends functional requirements to functional specifications. 
• Preparing Test Plans & Scenarios – Leverages knowledge of the requirements and specifications to develop test plans that  adequately test the functionality of the technology solution.  Works with SMEs and functional users to identify sufficient test scenarios and test populations to adequately test the system.
• System Testing and Supporting User Testing – Executes system test plans, documenting failures and working with the technical team to correct failures.  Re-tests bug fixes.  Supports User Acceptance Testing (UAT) as needed from a trouble-shooting and instructional perspective.
• End-User Support & Troubleshooting – Provides first line support for HR end-users having trouble with an HR application.  May also provide second-tier support / troubleshooting for employee end-users if the issue cannot be resolved at a lower level, logging and tracking the issue in the appropriate tracking tool, and working with IT team to resolve it. 
• Supporting Process Design / Re-engineering – Partners with SMEs on process design or re-design so that the ultimate combination of process & technology produces the optimal outcome.  May also work closely with the Process Excellence Specialist on the re-engineering effort.
• Data Analysis & Reporting – Performs data collection and analysis to support system implementations and provides ongoing support for HR systems.  Collaborates with HR users, IT, and external vendors to identify and resolve data quality and/or system interface issues.   Works with HR, Payroll, vendors and IT to design and develop data quality assurance processes and tools.
• Technology Strategy / Effectiveness – Consistent with level of experience and expertise, contributes to the design, development and implementation of Towers Watson's HR Technology strategy.  Supports the Global Director, HR Systems in evaluating HR technology solutions and recommending options. Collaborates with HR Leadership and Subject Matter Experts to define and implement global HR data standards. Participates in the development of robust HR reporting and data analytics capabilities.  Drives the expansion of HR technology / functionality within his/her assigned priority focus areas. 
• People Management & Development – Consistent with level of experience and expertise, provides oversight and guidance to more junior Business Analysts as appropriate.  Acts as a mentor to encourage, educate and develop junior analysts and administrators.

Core Competencies:

Demonstrates a strong business focus, applies understanding of business economics, client markets, operating environment, the HR operating model and  financial goals and business conditions. (generic descriptor)

• Change & Adaptability

Quickly grasps technical concepts and evaluates new HR technology applications against the current and future needs of the business

• Client Focus
• Business Knowledge

Communicates effectively with HR end users to understand the system issues they surface and how these issues relate to their business processes.  Then performing the analysis necessary to identify the root cause of an issue – or working with IT to do so. 

• Collaboration

Effectively partners with process owners, SMEs and IT specialists to define functional requirements and specifications for technology solutions or applications.  Interacts effectively with colleagues who have varying degrees of technical knowledge to draw out the real nature of the problem.  Able to quickly develop an understanding of the business need and business process in areas where the analyst may have little or no domain knowledge.

• Influence & Selling

Proactively identifies, creates, and converts sales opportunities to deliver value for the company or uses similar influencing skills to advance internal initiatives (generic descriptor)

• Operational Excellence

Produces high quality documentation including process and data flow charts, data mapping, file layouts, etc.    

• Problem Solving

Runs reports and queries against databases, merging data from different sources based on one or more common fields (SSN, Employee ID, etc.), and analyzing the data to identify trends, outliers, inconsistencies, gaps, etc. 

• Project Management

Prioritizes activities and remains attentive to details while performing multiple tasks within clearly-defined timeframes.

• Talent Development

Ability to mentor and instruct junior analysts.  Also, ability to educate and train end-users on how to use the systems for which the analyst has principle responsibility.