Urgent requirement for the position of Application Support Analyst Level II @ Nyc/NY


Currently, I am recruiting candidates for one of my requirement as mentioned below. If you have a matching profile, please send me the updated resume along with contact details at the earliest.


Job Title

Application Support Analyst Level II

Project Location

Nyc NY


6 months /Contract

Skills Required and Job Description:


  • 4+ years' experience as a business analyst.
  • Experience with working with Remedy and Service Now
  • Experience with both traditional Waterfall SDLC and Agile / Lean methodologies.
  • Experienced in test planning, test case development and execution.
  • Working knowledge of a variety of technologies and platforms, including Asp.net, C#, SQl Server 2012, legacy midrange, client / server and web services.
  • Experience with Microsoft Project, Office and Visio.
  • Ability to manage multiple, concurrent projects, activities and tasks under time constraints.
  • Ability to effectively interface with staff at all levels.
  • Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.
  • Strong critical / analytical thinking and problem-solving skills.
  • High energy level, adaptive and a strong team player with a good work ethic.

Job Description

  • Responsible for providing support through resolution or escalation to internal and external end-users of an enterprise case management system
  • Diagnose and resolve Level 2 IT issues reported by users
  • Plan, elicit, capture, analyze and validate business, functional and technical requirements.
  • Answer queries, fulfill service requests, diagnose, troubleshoot, perform root-cause analysis to resolve application incidents including complex issues
  • Use QC and BSDs in order to investigate, document and help resolve tickets
  • Provide full documentation of reported technical issues (screenshots, BSD documentation, etc)
  • Escalate incidents to the Application Support Manager when appropriate according to established procedures
  • Send out email outage notifications to external and internal users


Thanks & Regards,
Manish Kumar
Technical Resource Specialist
RG Talent Inc.
39120 Argonaut way
Suite # 157, Fremont CA 94538
Phone : 510-443-0757 EXT- 191
Email :  manish@rgtalent.com
Hangout : manish.ustr@gmail.com
URL : www.rgtalent.com
In my absence please contact Sushant Saini at following address nikunj@rgtalent.com
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