Hi,
| Currently, I am recruiting candidates for one of my requirement as mentioned below. If you have a matching profile, please send me the updated resume along with contact details at the earliest. |
| Job Title | Application Support Analyst Level II |
| Project Location | Nyc NY |
| Duration | 6 months /Contract |
Skills Required and Job Description:
| MOI : TELEPHONIC + SKYPE - 4+ years' experience as a business analyst.
- Experience with working with Remedy and Service Now
- Experience with both traditional Waterfall SDLC and Agile / Lean methodologies.
- Experienced in test planning, test case development and execution.
- Working knowledge of a variety of technologies and platforms, including Asp.net, C#, SQl Server 2012, legacy midrange, client / server and web services.
- Experience with Microsoft Project, Office and Visio.
- Ability to manage multiple, concurrent projects, activities and tasks under time constraints.
- Ability to effectively interface with staff at all levels.
- Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.
- Strong critical / analytical thinking and problem-solving skills.
- High energy level, adaptive and a strong team player with a good work ethic.
Job Description - Responsible for providing support through resolution or escalation to internal and external end-users of an enterprise case management system
- Diagnose and resolve Level 2 IT issues reported by users
- Plan, elicit, capture, analyze and validate business, functional and technical requirements.
- Answer queries, fulfill service requests, diagnose, troubleshoot, perform root-cause analysis to resolve application incidents including complex issues
- Use QC and BSDs in order to investigate, document and help resolve tickets
- Provide full documentation of reported technical issues (screenshots, BSD documentation, etc)
- Escalate incidents to the Application Support Manager when appropriate according to established procedures
- Send out email outage notifications to external and internal users
|
Thanks & Regards, Manish Kumar Technical Resource Specialist RG Talent Inc. 39120 Argonaut way Suite # 157, Fremont CA 94538 Phone : 510-443-0757 EXT- 191 Email : manish@rgtalent.com Hangout : manish.ustr@gmail.com URL : www.rgtalent.com In my absence please contact Sushant Saini at following address nikunj@rgtalent.com Disclaimer: Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail at remove@rgtalent.com and we will gladly REMOVE you from our mailing list. Click To Unsubscribe --
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