Role: Program Manager – IPT (VoIP)
Location: Weehawken, NJ
Duration: 6 Months Contract
Experience : Above 10+ Y
Note : Client BGC waiting period 3-4 weeks.
Job Description :
Rank: Consultant / Contract
Job Summary & Description:
The Program Manager is responsible for managing the upgrade to a core Avaya IP telephony platform, co-ordinating effort across multiple vendors. The role requires experience in leading complex infrastructure technology programs, strong leadership, proven track record in driving flawless execution, operational excellence, cross-group collaboration and impact/influence.
Key responsibilities include:
· Lead the planning and implementation of program.
· Work with IT, business and cross – group partners to define and prioritize program scope, goals and milestones.
· Develop full scale integrated program plan and timelines, and ensure related project streams develop aligned project plans.
· Assemble and coordinate program team, both direct and indirect; manage resource plans.
· Implement and manage program governance model aligned to WMA Stability Initiative standard
· Manage program plan and schedule, ensure plan is integrated and aligned to overall WMA Stability Initiative strategy.
· Manage concurrent and related projects; managing scope, schedule, issues/risks, trade-offs, communications and expectations; including provide direction and support to project managers
· Follows the systems development lifecycle (SDLC) methodology, ensuring program and applicable projects adhere to SDLC key controls and milestones.
· Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives.
The Program Manager must be self-motivated, proactive, and possess the demonstrated ability for maintaining depth of expertise in technical domains.
Qualifications & Experience:
· Bachelors degree educated in a business related field.
· 10+ plus years project management experience overseeing large, complex programs for a global Financial Services organization.
· Exceptional communication skills (verbal, written, and presentation).
· Exceptional ability to collaborate, openly communicates, present and negotiate effectively across disciplines and groups, and with technology vendors such as CSC, Avaya.
· Demonstrated experience delivering results in an ambiguous and changing environment, the ability to work independently and be a self-starter.
· Strong client focus and analytical problem solving skills.
· Sound judgment and decision-making skills, ability to juggle multiple competing priorities, and ability to work under deadline pressure.
· Excellent program and project planning, management and deployment skills, including knowledge of industry standard methodologies and tools. Proficiency in MS Project
· Knowledge of Systems Design Life Cycle process and key controls.
· Exceptional experience in risk and change management
· Exceptional experience in strategic planning, with meticulous attention to detail and a passion for driving execution at a detail level when necessary while maintaining the ability to see the big picture.
Technology Experience
Strong Infrastructure Technology background Avaya IP telephony (ACM, SM, SYSM, and AES experience essential, Acme/Oracle SBC and MS Lync experience desirable).