HIRING:- Business Analyst (Libertyville, IL, 6+ Months)

Job Title : Business Analyst with CRM
Location : Libertyville, IL.
Duration : 6+ Months

Required:-

·        4 to 7 years of relevant consulting

·        Extensive experience in writing BRD, Functional Specification documents, and project management

·        Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status

·        Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)

·        In-depth understanding of the capabilities and constraints of the Oracle RightNow CRM application

·        Experience in solution design, implementation and testing of the CRM applications, RighNow CRM preferred

·        Experience in configuring Agent desktop and defining business rules

·        In-depth understanding of RightNow Customer Portal framework/MVC framework and experience in implementation of custom portal sites as per the business requirements

·        Understanding of PHP, HTML, JavaScript, XML, Web Services, RightNow Connect PHP, ROQL

·        Experience in integration between RightNow and various internal and external systems

Applied knowledge of CRM and the Sales, Service and Marketing functions

Desired:-
BA resource with knowledge of Oracle RighNow capabilities to assist and guide business in the Oracle RightNow CRM requirement definition and implementation process

·        Work with business to extrapolate and refine requirements and provide leadership in the decision making process

·        Work with BA's to clearly articulate business requirements

Work with implementation team to ensure business requirements are satisfied

Regards,
Tushant
SysMind LLC
Address: 38 Washington Road, Princeton Junction, NJ-08550
Email: tushant@sysmind.com
Office: 609 897 9670 x 213
Gtalk: tushant.ramy

 

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