Very urgent DIRECT CLIENT Opening. Please send the resumes at Sunny@cncconsulting.com
Job Title: Desktop Support Position
Location: Raleigh, NC
Duration: 3 Months
Local candidates only
In person interview
Position Description: This position functions as a level two support position for Desktop Services. This position will provide support for a managed computing and hardware environment as well as being able to complete special assignments and projects with minimal supervision. The managed service includes: equipment life cycle support, procurement, delivery and installation, configuration, break/fix and technical support, MAC requests, anti-virus protection, malware/spyware protection, security configuration, personal firewall, troubleshooting network connectivity issues, application support, and user ID administration.
Specific duties for the position include:
Specific Duties:
Provides technical support remotely and/or onsite at client locations.
PC Refreshes and Break\Fix
Consults with clients and arranges site visits as needed.
Consults with specialists to resolve incidents of a higher complexity.
Makes configuration changes to equipment as needed.
Assures required service levels are maintained by understanding prioritization model and responding accordingly.
Ability to identify non-desktop related issues.
Engage other DIT resources as necessary to resolve complex issues.
Works with vendors and Specialist on vendor related issues.
Ability to manage timelines, resources and personnel (internal staff and contractors), and leads implementation efforts to completion.
Document and maintain Technical processes and procedures required for the Tools, Applications and Technical support provided to our lower level tiers and customers.
Communicates effectively with person of all technical abilities and positions.
Interacts with broad range of representatives to solve problems.
Handles difficult client situations with diplomacy and professional attitude.
Conducts follow-up to ensure client satisfaction.
Serves a technical resource for highly complex problems.
Analyzes and assesses client needs to help deliver appropriate reports, troubleshoot problems and responds to customer needs.
Extensive knowledge and demonstrable skills with Intel/AMD-based computing equipment. Required5Years
Intel Security (Antivirus, Malware, Firewall and Encryption- Enterprise level) SCCM (inventory, software distribution, patch mgmt-Eneterprise level) Required5Years
AGPM (Microsoft Advanced Group Policy Management) Required5Years
MDT Imaging (Microsoft Deployment Toolkit) Required5Years
Windows OS 7, 8.1 & 10 Required5Years
Microsoft O365, Office 2016 Required5Years
Window Server 2012 Required5Years
Active Directory Required5Years
LAN\WAN Troubleshooting Required5Years
Tablets, Apple, Android Required5Years
HVD Required5Years
LAN-attached printing/scanning devices Required5Years
Mobile/Handheld devices Required5Years
IP networking, wireless networks Required
Visio, Project, SharePoint
Sunny Roy
Sunny@cncconsulting.com
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