Hiring for Sr Support Engineer in Jacksonville,FL

Hi

 Please find below details for the Sr Support Engineer me your updated resume.

Position:              Sr Support Engineer

Interview:           Phone and skype

Duration:            12 months

Location:             Jacksonville,FL

 

.

12 month contract in Jacksonville for a banking client. Need banking and investment based application experience.

 

 

Key Requirements

(Maximum < 3 items)     The primary responsibility of the candidate will be to provide fast paced SL2 technical support for back office GMLD

(Global Markets Listed  Derivatives) and GFFX (FX and Money & Emerging Markets) applications

Incident management – Handle high priority incident tickets, work with members of the team and developers to resolve incidents, ensuring that affected users & management are always kept informed

Problem management – Ownership of problem tickets that have been raised for your application set. Collaborate with technology partners to provide resolution for open problems or ensure that the appropriate parties have been tasked with doing so

 Knowledge Management – Create knowledge articles from the experience gained in resolving incidents which can be used by application support teams to solve incidents quicker and better

Technical queries and compliance/audit reporting

Business and technical communication for incidents

Compilation of trade data for business requestors (Compliance, desk)

 

 

Must-haves

- 4+ years in a Business Application Support Role

- 2+ years working experience in financial institution or vendor house in proving trading solution.

- Programming experience, specifically in JAVA/Shell Scripts/SQL

- Ability to read and write scripts in common languages (Shell/Perl/Python)

- Bachelors in Computer Science/Engineering

- ITIL V3 Foundation Certification

 

Plusses

Be able to effectively work with business users, developers and other technology colleagues outside of your direct team, across a broad range of business functions and at all levels of the organization

 

Day-to-Day

Insight Global is looking for a Sr Support Engineer to work at a Large banking client of ours in Jacksonville, FL. This candidate will join a team that supports a complex set of business applications and is the interface for all of Banks front, middle and back office client facing and trading businesses.

 

Ranjeet Kumar

Technical Recruiter

Srimatrix Inc.

Phone No. 469.320.9415

Email: rkumar@srimatrix.com

 

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