Location: REMOTE - TEXAS, AUSTIN NON NCR OFFICE AUSTIN TX 78799
Term: 6 months
Interview Mode: Phone and Online Test - Possible In-Person.
Communications skills must be great.
Remote work.
Description:
The Level 3 Support Engineer will be responsible for performing root cause analysis on production issues for the OnePOS project and providing resolution for those issues where applicable. As part of her/his duties, the Engineer will be expected to:
• Read incident details to understand what problem is occurring in the system
• Understand and interpret system logs to identify errors in operation
• Perform data analysis to understand how data may be impacting system performance
• Work across operational and business teams to resolve issues
• Represent system issues to development where necessary
• Communicate resolution steps to lower-level support to improve response time to issues
Qualifications:
• Experience with Retail Systems – Point of Sale experience preferred
• Familiarity with Data Structures – Proficiency with using SQL
• Proven track record of troubleshooting technical problems/incidents
• Support experience preferred
• Good communication skills
• Local resources preferred but travel or relocation will be considered
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Thanks and Regards,
Warm Regards,
Randhir Kumar
IDC Technologies
1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035
Email: randhir.kumar@idctechnologies.com
Phone: 408-459-1535
Web: www.idctechnologies.com
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