Job Title : Business Analyst with CRM
Location : Libertyville, IL.
Duration : 6+ Months
Required:-
· 4 to 7 years of relevant consulting
· Extensive experience in writing BRD, Functional Specification documents, and project management
· Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status
· Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)
· In-depth understanding of the capabilities and constraints of the Oracle RightNow CRM application
· Experience in solution design, implementation and testing of the CRM applications, RighNow CRM preferred
· Experience in configuring Agent desktop and defining business rules
· In-depth understanding of RightNow Customer Portal framework/MVC framework and experience in implementation of custom portal sites as per the business requirements
· Understanding of PHP, HTML, JavaScript, XML, Web Services, RightNow Connect PHP, ROQL
· Experience in integration between RightNow and various internal and external systems
Applied knowledge of CRM and the Sales, Service and Marketing functions
Desired:-
BA resource with knowledge of Oracle RighNow capabilities to assist and guide business in the Oracle RightNow CRM requirement definition and implementation process
· Work with business to extrapolate and refine requirements and provide leadership in the decision making process
· Work with BA's to clearly articulate business requirements
Work with implementation team to ensure business requirements are satisfied
Regards,
Tushant
SysMind LLC
Address: 38 Washington Road, Princeton Junction, NJ-08550
Email: tushant@sysmind.com
Office: 609 897 9670 x 213
Gtalk: tushant.ramy
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