I have a good position for you with my client; This point of time I don't know whether you are looking for new job or not.But just thought if I can share the details and then confirm from you about your interest level for the opportunity.if you are interested and available consultant,send me your most updated resumes in word format and contact details.
Position: | Contact Center Business Analyst |
| Location: | Santa Ana, CA |
| Duration: | 6 months + Contract |
| Market: | All inclusive |
Job Description:
Our direct client is looking for a Business Analyst for a 6 month contract. This is an onsite position in Santa Ana, CA 92707
Our client is looking for a strong business analyst with hands on experience with Contact Center
Nice to have: Knowledge of these IC suite applications a plus - Campaign manager, Monet/Nova Soft, Workforce.
Job Responsibilities:
· This individual will be responsible for working with users to define requirements and write specifications,
· Good hands on experience as a business analyst
· Experience with Requirements Gathering and Documenting, Use Case Creation, Functional Design Creation
· The candidate should expect to work under tight deadlines while juggling multiple facets of the project.
· Ability to thrive in a fast-paced, dynamic and deadline-driven environment.
· Serves as a liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs.
· Translates business requirements into functional specifications for the IT organization, manages changes to such specifications, and educates the IT organization on the direction of the business.
· Gathers information about the organization's work processes and information flows.
· Documents existing process in technical model format in order to evaluate and define new IT solutions and implementation processes.
Thanks & Regards, Habeeb Technical Recruiter Technocentra,Inc. 2303 E. Washington St Suite 5E, Bloomington IL 61704, Telephone:(309) 282-9945 | Fax: 800-372-5036 E-mail: habeeb@technocentra.com IM: habeeb@technocentra.com
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