Hi,
Please go through the below requirement and send me your updated resume with the contact details and availability status immediately to san@glomark-llc.com or feel free to contact me if you have any queries
Job Details:
Title: Production Support
Location: Jersey City, NJ
Duration: 6-12 month contract
****MUST BE LOCAL PLEASE***THEY WANT A FACE TO FACE****
***Just get me good financial application production support candidates. Don't stick to literally to the description or you will never find anyone****
Description:
Team is looking for 6 mid level 1st and 2nd level support contractors. Candidate will be working closely with various locations, specifically Pune and Singapore. Candidate should have at least 2 years in application support, should have at least 1 year with ITIL concepts and practices. Candidate should have working knowledge of a relational database, Sybase preferred, but the team will take Oracle or MSSQL. Should have working knowledge of both Microsoft and Unix/Linux platforms, also web services or messaging interfaces.
| Enterprise Solutions Technology (EST) supports a broad range of critical business functions across the bank and is focused on key initiatives enabling the firm to compete at the highest level in an evolving business and regulatory climate. These functions include Market Risk, Credit Risk, Legal, Finance, Counterparty Risk Trading (CRT), Capital and Liquidity Management, Treasury, Compliance, and Human Resources. EST has approximately 1500 staff globally.
Compliance Technology provides technology solutions to the Compliance business function which enable it to oversee the firm's businesses, ensuring that they adhere to firm policies as well as securities laws, rules and regulations to which the firm must adhere. | |
| Main Function | | Working with a range of Barclays Investment Banking and Wealth services for Compliance suite of applications, this role involves providing level 1 & 2 support that involves investigating & trouble shooting issues, workarounds, suggesting improvements or solutions to permanently addressing the issue and liaising with the development teams to come up with a permanent fix. | | |
| Main Duties | - Providing support to our business users
- Work closely with Level1, Level 2 support resources in New York, India (Pune) and Singapore.
- Provide immediate workaround for all outstanding issues.
- Interface with development teams for problems that require permanent fix and provide suggestions / solutions, where feasible
- Adhere to the established processes around ITIL
- Undertake Incident and Problem management as part of the regular work
- Execute / Participate in the Incident, Problem, Capacity, Change and Configuration management activities
- Participate in the BCM test activities
- Ensure RTB processes, procedures and environment adhere to Bank's audit and security standards and requirements
- Help the team leads in producing management reports
- Collate and analyze data for Capacity Planning
- Actively identify efficiency improvement opportunities and work on service improvement plans
Work with global business IT & projects teams to ensure seamless support for the business | |
| Person Requirements | | Person Requirements | | Basic Qualifications: - Bachelor's Degree
- 2+ years experience supporting applications in a global environment
- 1+ years experience with ITIL concepts and best practices
- 1+ years working knowledge of:
- Sybase or Oracle or MSSQL
- Microsoft Windows Server
- UNIX/LINUX
- Web Services or Messaging Interfaces
Preferred Qualifications: - Strong spoken & written communication skills
- Strong team leadership skills, able to effectively engage the multiple parties within IT groups to manage Run-The-Bank deliverables, change and BAU activities
- Ability to understand the business context and respond to users is more important over the in-depth technology skills
- Ability to work under pressure and continue to support users and applications
- Process oriented and able to follow through on all issues raised by clients in a timely manner
- Able to interact and communicate with staff at all levels
- Basic understanding of the investment banking business advantageous
- Depending on the service area, additional knowledge of a product would be desirable
- Strong basic technical skills with demonstrated ability to learn in order to identify the trouble spots and suggest potential fixes
- Good team player
- Business Objects
- Familiar with ServiceNow
- SharePoint
- Strong knowledge of Informatica ETL or Actimize
| | | |
Thanks and Regards
San
Talent Acquisition Team Glomark International LLC Direct: 908-838-4408 Fax: 908-688-8831 Email: san@glomark-llc.com / Gtalk: sanglomark@gmail.com
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