Please respond to Gary@hmgamerica.com
Role : Engineering Specialist- Call Center - Contact Center
Location : Memphis TN or San Antonio,TX
Duration : Long term
Job Description:
UCCE, CVP, CTI/CRM integration, Nuance, Exony, Calabrio
Monitor contact center environment
Perform Tier 1 triage on the issues related to UCCE components, Cisco Agent Desktop (CAD) issues, contact center application issues etc.
Escalate incidents to Tier 2 as appropriate
Report troubles to service provider for circuit and toll-free related issues
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Thanks & Regards
Gary
IT Recruiter
HMG America LLC
PH:732-645-1446
E:Gary@hmgamerica.com
http://www.hmgamerica.com/
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