Hi,
This is Arvind, - Recruitment and Resources from SancroSoft USA Inc.
We have an urgent requirement as follows:
Please respond with resumes in MS-Word Format with the following details to arvind@sancrosoftusa.com
Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :
Requirement Details
Contact Center Enterprise (UCCE)
Location: Mountain view, CA
Position Type:- Contract
Key Skills: Contact Center Enterprise (UCCE) and Customer Voice Portal (CVP)
Job Details:
o At least Seven years' experience with every aspect in the contact center business firm with contact center solutions such as Cisco Contact Center Solutions and/or Syntellect Apropos Interaction Management.
o In depth technical knowledge of Cisco UCCE Call Center technology and platforms.
o Extensive experience with maintenance, support and problem resolution for UCCE (ICM) and CVP applications.
o Good knowledge of VXML, SSML and SRGS standards.
o Ability to take lead technical role providing insight and direction to lower level technical resources within the Operations area. Assist in both Incident & Problem analysis, resolution and verification.
o Interface with Engineering, and vendor level 3 resources in operational problem resolution.
o Significant understanding of Contact Center related systems including: IVR, call recording, work force management, voice recognition, call detail reporting, call center management and reporting systems, etc (Preferred)
o Knowledge of telecom moving parts like the call manager, familiarity with the related vocabulary and awareness of the general issues with call manager - UCCE interaction
o Basic SQL skills
o ITIL Framework awareness
o Excellent technical documentation skills
Thanks & Regards
Arvind
Sr Recruiter
The power of focus
SancroSoft USA INC
4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5579 || Fax: 916-200-0305
E-Mail : arvind@sancrosoftusa.com || www.sancrosoftusa.com
We place professionals in contract, contract-to-hire and full-time employment positions
across all IT and Engineering disciplines, nationwide
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