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Hello Professionals,

This is Bharath Kumar from KRG Technologies; We are looking for an Cisco Voice Engineer - Scottsdale, AZ the below mentioned job description.  Kindly forward me your resume, rate and contact details for further process at  bharathk@krgtech.com

I also request you to forward this opportunity to your friends or colleagues; so that we can help someone who may be in search of a job or looking for a change.

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Role : Cisco Voice Engineer

Location : Scottsdale, AZ

Duration: 1 year

Mandatory skills:

·         Cisco Unified Contact Center Enterprise (UCCE) experience

·         Experience with Multiple instances of UCCE using ICM to ICM gateways

Job description:

·         Cisco Voice Engineer with experience supporting network telephony services in a converged network Data, Voice and Contact Centers (Unified Communications). The right candidate for the Cisco Voice Engineer will have exceptional verbal and written communications skills, customer service experience and a strong desire to solve technical problems. Previous experience working in an IT Support Center environment supporting telephone systems and networks is highly desired.

·         A strong background working with CISCO networks and software is highly desired. Ideal Cisco Voice Engineer candidates will possess Cisco certification(s) but these are not required. The individual selected will be able to demonstrate an ability to perform complex troubleshooting to isolate, diagnose and correct network problems

·         Standard support and problem solving of network services (data & voice) Updating relevant documentation

·         Application Configuration support experience

·         Network infrastructure troubleshooting and problem resolution

·         Understands ITIL Principles for Service Management

·         Conversion experience moving from Avaya to Cisco networks (Highly desired).

·         Technical Skills for the Cisco Voice Engineer include: Cisco Customer Voice Portal (CVP)

·         Cisco Unified Contact Center Enterprise (UCCE) experience

·         Experience with Multiple instances of UCCE using ICM to ICM gateways

Skill matrix:

Thanks & Regards

Bharath kumar

KRG Technologies Inc.

25000 | Avenue Stanford | Suite 243 | Valencia, CA 91355

Direct Phone: 661-367-8000 EX: 505 | Fax: (661) 257-9968

Email: bharathk@krgtech.com | URL: www.krgtech.com  

Yahoo IM: Chidurala_bharath || Gtalk: bharathkumar_krg

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