Hello,
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Please find below requirement, if you are interested please submit your updated profile ASAP.
Title: Technical Support Analyst
Location: Louisville, KY
Duration: 6 moontths
Need minimum 3 years of experience.
Description:
Technical Support Analyst is the primary point of contact for clients experiencing technical problems performing their daily tasks. Responsible for monitoring the health of our IT infrastructure and applications and taking corrective action when needed to minimize any interruption of service to our clients. Technical support analyst is required to have a basic understanding of all LKE platforms, data center facilities, applications, monitoring tools, and mobile devices. Must demonstrate experience in technical troubleshooting and other IT areas.
Skill Set Requirements and Capabilities:
Demonstrated technical aptitude, customer service, and communications skills. A successful academic or work background indicating a demonstrated ability to absorb information, apply conceptual skills in practical applications, achieve desired results in a highly technical, operating environment. Must effectively deal with the rapid technological and business change while maintaining enthusiasm and displaying sound judgment and common sense. Incumbent must also work to achieve a basic understanding of the different lines of business to better understand the needs of the clients.
Technical skills should include PC proficiency, network, and Microsoft operating system troubleshooting skills in an enterprise multiplatform environment. Should have basic working knowledge and troubleshooting experience with Microsoft Office suite of products, mobile devices (phones, tablets, etc.), and wireless access. Experience with remote network access methodologies, including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products preferred.
Special Requirements:
This position requires shift work, including weekends and holidays to support over 3,000 employees across the Company's service territory.
Level of Experience:
Bachelor's degree in information technology or related field is recommended along with relevant certifications and 1-3 years' experience. Previous experience in an IT support/desktop environment preferred and knowledge of ITIL concepts is recommended.
Required Certification:
Preferred certifications include, A+, Help Desk Institute Service Center Analyst (HDI-SCA), Microsoft Technology Associate (MTA) or other relevant IT certifications.
With Best Regards, Pranahitha Lenkala Senior Recruiter, JP Computer Systems Inc. 3169, West Springs DR, Suite B, Ellicott City, MD 21043. Direct: 410.220.0891 | Fax: 410 558-6145 | e-Mail: pranahitha@jpcomputersinc.com | www.jpcomputersinc.com LinkedIn: Lenkala Pranahitha | GTalk: pranahithareddy785 To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE in the subject line, or click here.
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