Phone/Skype Hire
Location: NYC/Brooklyn, NY
Duration: 36-60 months
Rate: Open
Tasks & Duties
· Develop System Documentation.
· Develop operational and installation procedures for communication systems, hardware, network, security, storage and software.
· Develop guidelines and upgrade techniques of new operational procedures for the support of databases, hardware systems, operating systems software, network systems software, security and client server systems.
· Develop detailed systems operations designs.
· Develop System Specifications.
· Develop and prepare document for the general design of solutions that meet system and security requirements, including the selection of alternative approaches.
· Develop specifications for databases, communication systems, hardware, network, security, storage and software configurations.
· Develop structured diagrams for the specifications of databases, communication systems, computer or storage area networks, security or network programs.
· Develop, compile, Maintain and document configurations of the following: databases, servers, computers, security and network monitor systems, packaged programs, macros, utilities, and communication systems.
· Perform System Design/Coding.
· Works with MIS staff (e.g. managers, senior programmers, support staff, product manager) to plan program code implementation, enhancements and changes.
· Creates, tests and Maintain program code.
· Designs reports, audit trails/logs and security mechanisms.
· Provide assistance to MIS technical support staff when they are unable to resolve a program, database, or IT issue by themselves.
· Occasionally contacts customers, as needed, to clarify the intent of a new feature or resolve a problem.
· Provide general programming assistance to other MIS programmers/projects as needed.
· Perform System Testing/Evaluation.
· Tests programs and systems and integrates system modules.
· Develop, implements, and monitors information technology quality assurance standards.
· Performs other duties.
Skills Needed
· Minimum 8 Years Experience in understanding of Avaya (Nortel) Communication Server 1000 design, implementation and support.
· Minimum 8 Years Experience in understanding of Avaya (Nortel) Interactive Voice Response System (IVRS) design, implementation and support.
· Minimum 8 Years Experience in the ability to communicate effectively, on both technical and non-technical level, with appropriate Agency staff at all levels, as well as with vendors.
· Minimum 6 Years Experience in understanding of Microsoft Active Directory and VMware virtualization environments.
· Minimum 6 Years Experience in the ability to solve problems quickly and completely, to handle multiple projects and deadlines.
· Minimum 1 Year Experience in awareness of Avaya Aura Communication Manager with Session Manager, Avaya Aura Call Center, Avaya Aura Experience Portal, and Avaya Aura Voice Portal.
Required Skills
• Minimum 8 Years Experience in understanding of Avaya (Nortel) Contact Center design, implementation and support.
Thanks
Sandeep
Sandeep Jain
Software People Inc.
sandeep.jain@softwarepeople.us
Ph: 631-863-0299, 631-410-4741, 631-921-2111 © Fax: 631-574-3122
Twitter: Software People @spincjobs
Certifications: SBA 8a/SDB, NY MWBE, VA SWaM, DE OMWBE, MA MWBE
