Carrer

Job Title: Senior Cisco Voice / VOIP Engineer

Location: Plano,TX

Duration: 12 Months +

Job Description:

·         Manage incidents and work orders within established service level agreements.

·         Troubleshoot call recording equipment locally and within the data centers.

·         Perform administration, configuration and monitoring of call recording equipment and its adjuncts
Maintain documentation.

·         Assist in the planning and implementation call recording upgrades, patches and enhancements.

·         Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption.

·         Track performance against service level agreements.

·         Ensure asset management and inventory are kept up to date.

·         Ensure preventative maintenance is completed as specified by voice engineering.

·         Partner with internal customers and communicate changes and issues on the call recording platforms.

·         Coordinate, test, and implement applications and technology through projects and initiatives.

·         Identify applications and systems that require updates and coordinate the implementation with the business owner.

·         Analyze issues and performance problems that impact the ability to conduct business Break/Fix Support.

·         Troubleshooting connectivity issues of Windows servers to ensure proper functionality and having operational support responsibilities for the call recording systems.

Basic Qualifications:

·         At least 3 years of experience designing, configuring, supporting, installing and troubleshooting.

·         NICE 4.X.

·         VoIP, SIP Trunking and TDM Contact Center Call Recording.

·         NICE and Avaya (DMCC and Passive Recording).

·         NICE and Cisco UCCE and CUCM (DMCC and Passive Recording).

·         NICE and Avaya/Aspect Dialers.

Regards,                              

Anand Tiwari

Pyramid Consulting, Inc.

Sr. Executive – Recruitment

804-212-0484 (O) / 804-414-0525 (C) / fax: 804-549-5086

ad.tiwari@pyramidci.com