Phone/skype Hire
Location: Clemson, SC
Duration: 6+ months
Rate: Open
This is an ongoing effort with multi-tier application environments that requires modern technologies, technical practices and substantial collaboration with a variety of stakeholders. The Leadership Role, Director of IT Service Management will be a pragmatic and collaborative organizational change agent that is focused on real-world, incremental improvements.
The Client seeks a skilled professional with a deep level of IT Service Management experience who can work independently and alongside IT directors, managers, and other IT and business teams in supporting the client’s Enterprise efforts to enhance it service offerings and performance. The following duties will apply for this position:
• Drive the design, development and operations of the ITSM platform, including: Incident Management, Problem Management, Change Management, Service Catalog, Asset/CMDB, Critical Performance Indicators, and other facets of ITSM.
• Responsible for delivering and executing various initiatives to position IT to deliver the highest level of service to the University and its customers.
• Lead Business Analysts, a Strategic Development Partner, and a matrixed team of stakeholders who are responsible for building and enhancing a scalable, high performance, multi-tenant ITSM platform.
• Will be a team player and emphatic listener with EXTREMELY STRONG facilitation skills.
Required Skills:
• 5+ years’ experience in Technical/Process Management leadership role in a large (500+) IT organization.
• Must be certified as a ServiceNow Administrator or certified with a similar platform and have developed applications or worked with a partner to successfully implement applications
• Must be ITIL 3.0 certified
• Track record of successfully working with cross-functional teams – business users, project managers, architecture, QA, release, and engineering teams to build and enhance ITSM applications.
• Must be process oriented and can plan, design, implement process across cross functional teams.
• Must be able to resolve and apply resolutions to address complex business challenges utilizing people, process, and technology.
• Have the ability to quickly understand existing systems/technology and their dependencies with one another
• Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff.
• Detailed oriented
• Strong Customer Service
• Team player who has the ability to work effectively with all levels of Management
• Strong Leadership abilities that can guide a help desk/incident management team
Preferred Skills
• 5-7+ years of IT Management experience.
• 5+ years in overall ITSM design and development experience.
• Demonstrated experience in cross departmental management, teamwork, and execution.
• Basic knowledge of Project Management fundamentals
Preferred Certifications:
Certified as a ServiceNow.
Must be ITIL 3.0 certified.
Thanks
Sandeep
Sandeep Jain
Software People Inc.
sandeep.jain@softwarepeople.us
Ph: 631-863-0299, 631-410-4741, 631-921-2111 © Fax: 631-574-3122
Twitter: Software People @spincjobs
Certifications: NY MWBE, VA SWaM, DE OMWBE, MA MWBE
