Carrer

Systems Engineer/Administrator

Reports To

Sr. Director Operations

Location

Scottsdale, AZ

Summary

This position will have responsibilities for the support Infrastructure tools running on both Windows and Linux platforms.  As part of the Operations team, they will work closely with Development, Support and Professional Services to monitor and support Infrastructure and applications in Azure.  
The incumbent should be a well-organized and self-managed individual with outstanding communication skills.  They should have a high propensity for learning new technology and be very accountable in the duties that they perform on a daily basis. This person should work proactively to identify issues and consult with team members to establish resolution.   They should work well within a high-paced environment and function well in a diverse and dynamic team environment.  The incumbent will also have strong leadership, influential, and direction skills.

Duties and Responsibilities

· Ability to implement and maintain Enterprise-level servers (physical and virtual) and management systems. Cloud experience is a plus. (Azure)

· Advanced knowledge of both Windows and Linux operating systems.

· Working knowledge of network infrastructure in relationship to server infrastructure.

· Ability to identify capacity and performance needs for server infrastructure (compute, memory and disk).

· Working knowledge of configuration and maintenance for enterprise level monitoring/logging solutions (Nagios XI, Nagios Log Server, Solarwinds, Splunk, etc)

· Familiarity using and configuring various ticketing and management software (Jira, Service Now, etc)

· Ability to manage IT related initiatives including long-duration projects across multiple groups.

· Ability to manage and prioritize multiple related projects, including troubleshooting, operations, and maintenance of the enterprise in a team environment.

· Ability to provide customer-focused technical support to other teams within Information Management and our business partners as needed.

· Ability to create and maintain documentation for IT processes, procedures, trouble tickets, network configurations, hardware/software inventory, and audit requests. Must be able to work with documentation in the company's repository of choice (Confluence/Sharepoint)

· Follow formal change control process when necessary.

Qualifications

ESSENTIAL FUNCTIONS:

· Use effective verbal and written communication skills.  Read and understand company policies and procedures and other literature and documents applicable to assigned tasks.

· With regard to that portion of the work assigned, develop complete understanding of applicable company policies and procedures and plan and execute the assigned work in accordance with those policies and procedures.

· Listen to directions and suggestions from supervisors or other employees regarding safe and proper work practices, evaluate that information and implement a plan based on that evaluation for carrying out the duties of this position.

· Work off-hours when required.

· Identify workplace safety hazards and take all necessary corrective action to eliminate or minimize them.

· Produce quality work, meeting requirements of company policies, procedures and industry standards.

· Be motivated and work productively.

· Set exemplary standards of ethics and stewardship of corporate resources.

· Support company philosophies, policies, practices and procedures.

SECONDARY FUNCTIONS:

· Lead, consult, and train junior staff to increase the skillset of the team.

· Work well in a team environment.

· Communicate all essential information to senior leadership, co-workers, and employees.

· On a daily basis, promote and maintain effective public relations.

· Maintain professional and technical skills.

· Promote quality and demonstrate professional behavior.

· Be willing to travel on company business as required by position and as directed.

· In addition, perform any other job-specific duties as required.

Education

· Bachelor's degree or equivalent work experience.

· 5-7 years of experience in the IT field or in a related discipline.

· 3-5 years working with server and active directory technologies.

· Certifications in enterprise server and AD environment highly