Need more candidates on this role.
Direct contact with manager.
We've been able to get interviews for everyone that we have submitted. (unfortunately the candidates have been unprepared or their experience is old)
Individuals need to have recent experience with "NICE IEX"
That is the only requirement. 2 years of recent exp.
H1B is ok
UHG
Title: WFM NICE IEX Engineer
Duration: 6+ month Contract
Location: Horsham, PA or Eden Prairie, MN
Job Responsibilities:
This position is to assist with the day to day support of the CSS NICE IEX platform.
Telephony Application Services Team size is 4 resources; this would make it 5
What are the top responsibilities for this position?
This position will provide support and maintenance of UnitedHealth Group's workforce optimization tools for the contact center with an emphasis on the Nice WFM (IEX) product. The position's responsibilities will include incident and problem management, planning and execution of maintenance activities, vendor management, and serving as an application subject matter expert for upgrades, projects and integration efforts.
What software tools/skills are needed to perform these daily responsibilities?
• 2+ years experience using or supporting Nice workforce optimization tools or similar tools from a different vendor such as Aspect or Verint
• 2+ years application or infrastructure support in a large enterprise environment
• 2+ years experience with Windows Server 2008/2012 and Windows applications.
What skills/attributes are a must have?
2+ years experience using or supporting Nice workforce optimization tools or similar tools from a different vendor such as Aspect or Verint.
****** Ideally 2 plus years supporting a NICE IEX 4.6 platform
Thank you and Best regards,
Jenny Smith | Sr.Recruiter
jenny.smith@itbtalent.com | #609-935-3773(Ext.101)
ITBrainiac Inc. | www.itbrainiac.com
116 Village Blvd, Suite 200 - Princeton, NJ 08540
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