Years

Skills/Experience

3

Must have a strong analytical, problem-identification and process analysis skills with the ability to envision a solution from requirements. For example, specifically in being able to provide technical support and/or technical infrastructure operational support regarding general network/infrastructure needs and operational activities.

3

Strong technical problem resolution skills.

3

Experience in writing detailed description of user needs, program functions, and steps required to develop or modify application configuration or network or browser settings.

3

Extensive understanding and skill in set up and configuration of various desktop browser technologies. For example, Microsoft Installer (MSI) and Executable (EXE) application packing and repackaging.

3

Extensive understanding and skill in set up and configuration of commercial off the shelf e-discovery technologies. For example develop customer application packages and rewraps of exiting vendor packages as necessary.

3

Extensive understanding and skill in set up and configuration of email managed hosting systems.

3

Extensive understanding and skill in set up and configuration of server migration. For example creating scripts (VB script, PowerShell, Batch) in various languages to carry out migration and connecting of users from one server to another across a network.

3

Solid experience with Desktop and Network management software tools. For example, use of Active Directory Microsoft System Center Configuration Manager (SCCM) tool to perform tasks to enable end users to connect to and access requisite servers files and data.

3

Works under moderate supervision with some latitude for the use of initiative and independent judgment.

3

Ability and knowledge to create analyze and troubleshoot scripting languages.

3

Work experience in using Microsoft Visio and MS Office products or equivalent software tools.

3

Intermediate experience with development of Microsoft Access Databases.

Strong

Must have excellent communication skills both orally and in writing.