Carrer

Title: Desktop Support 

Georgetown. DE

Interview Process-In Person

Local Candidates Only

Role Description:

•Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
•Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
•Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
•Responsible for logging incidents and problem resolution activities into a computerized tracking system.
•Responsible for maintaining a robust and accurate knowledge base repository.
•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
•Responsible for generating help desk related performance statistics, as required.
•Responsible for training support staff, as required.
•Responsible for performing other tasks, as assigned.

Skills Required:
Working in a computer technical environment Required 3 Years 
Function as support directly to help desk Required 1 Years 
Experience troubleshooting, installing, upgrading, and repairing PCs Required 1 Years 
Windows XP Required 4 Years 
Windows 7 Required 1 Years 
Prior experience in working with and troubleshooting Desktop issues with Active Directory Administration Required 1 Years 
Prior hands on experience with Windows Powershell Highly desired 2 Years 
TCP/IP Networking skills Highly desired 1 Years 
Automated help desk application tools Highly desired

Thanks & Regards        

Avani

Param Consulting Services Inc. 

Tel:  732-404-0411/0466 Ext. 5561

Fax: 732-404-0422           

Avani@pcsionweb.com

www.pcsionweb.com