Title: Desktop Support
Interview Process-In Person
Local Candidates Only
•Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
•Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
•Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
•Responsible for logging incidents and problem resolution activities into a computerized tracking system.
•Responsible for maintaining a robust and accurate knowledge base repository.
•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
•Responsible for generating help desk related performance statistics, as required.
•Responsible for training support staff, as required.
•Responsible for performing other tasks, as assigned.
Working in a computer technical environment Required 3 Years
Function as support directly to help desk Required 1 Years
Experience troubleshooting, installing, upgrading, and repairing PCs Required 1 Years
Windows XP Required 4 Years
Windows 7 Required 1 Years
Prior experience in working with and troubleshooting Desktop issues with Active Directory Administration Required 1
Prior hands on experience with Windows Powershell Highly desired 2 Years
TCP/IP Networking skills Highly desired 1 Years
Automated help desk application tools Highly desired
Thanks & Regards
Param Consulting Services Inc.
Tel: 732-404-0411/0466 Ext. 5561
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